FAQ

How can I place an order?

Browse our products, select the items you want, add them to your cart, and complete the checkout process.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and order.

How long does delivery take?

Delivery time depends on your location and courier service. Please check our Shipping & Delivery page for more information.

Can I cancel my order?

If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

Can I return a product?

Returns may be accepted for eligible products under our Returns & Refunds Policy. Please review the policy before requesting a return.

What if I receive a damaged product?

Contact us as soon as possible and provide your order details along with clear photographs of the damaged product and packaging.

What if I receive the wrong product?

Please contact our customer support team with your order number and photographs of the received product. We will review the issue and assist you.

How can I contact Roselle Beauty?

You can contact us through the Contact Us page on our website.

Do you offer makeup and beauty products?

Yes. Roselle Beauty offers a selection of makeup and beauty essentials, including products for lips, eyes, complexion, and more.