Returns & Refunds

 

We want you to have a positive shopping experience with Roselle Beauty.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after receiving your order.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused and in its original condition.
• The product should remain in its original packaging.
• Proof of purchase or order details may be required.
• Certain products may not be eligible for return due to hygiene and safety reasons.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us with your order number and clear photographs of the product and packaging.

Our team will review your request and guide you through the next steps.

Refunds

Approved refunds will be processed according to the applicable payment method and our refund procedure.

Please contact us before sending any product back. Unauthorized returns may not be accepted.